VSL / VHS Team Directory

• Chairman of the Board and CEO of the company.  Lead and serve through example.
• Live and promote Vetter Health Services (VHS') Mission, Vision and Values (MVV's)
• Support VHS facilities as they live out Vetter's MVV
• Provide opportunities and tools for VHS Leadership, their teams, and our facilities to be successful
• Dream of new designs and concepts for long-term care and rehabilitation facilities
• Visit VHS facilities, attend events and celebrations
• Respond to the daily inquiries and needs of others via personal conversation, written communication and by phone
• Participate in national and state health care associations
• Develop and maintain relationships with quality partners and state department team members that we do business with
• Be politically active and knowledgeable
• Reinvest in others by giving a hug, passing along knowledge, promoting education, being philanthropic through the Vetter Foundation and by simply caring
•  Live, laugh and love
•  Work hard; play hard

• Responsibility
• Achiever
• Command
• Connectedness
• Ideation

• Pioneer
• Creator

Eldora Vetter is the co-founder of Vetter Health Services (VHS) with Jack, her husband of fifty-seven years.

Prior to retiring from her position as Chief Financial Officer in December of 1998, Eldora was one of the driving forces behind the success of the company. In the early days, she pitched in where needed, whether that was handling the interior decoration or keeping the books. Today, she remains active in the company: attending anniversaries, celebrations, ground-breakings and grand openings. In addition, she continues to share devotions and her poetry at orientations and conferences. She also serves on the Vetter Board of Directors.

Eldora is the founder of  Tea Cup Books, the company that published her first book, Interlaced, an incredible  collection of the devotions she has shared through the years, along with poems she has written about her life experiences. For more information on ordering Eldora's book, you can contact Julie Knobbe.

• Orientation and introduction to the mission of providing Dignity in Life to our elderly through Vetter Health Services and its network of facilities
• Teach, evangelize, educate and provide a practical living example of the VHS Mission, Vision and Values
• Collaborate with leadership to establish and pursue a strategic future focused vision for VHS
• Create a great place to work that allows people to do what they do best
• Nurture a work culture where people are engaged, feel valued, and are appreciated for their efforts
• Inspire people to reach for World Class results that enhance the VHS Quality Reputation, achieve the ultimate in Quality Care, add a "WOW" factor to Quality Life and uphold our commitment to being responsible stewards of our resources

• Maximizer
• Woo
• Adaptability
• Communication
• Futuristic

• Stimulator
• Pioneer

• Relator
• Strategic
• Maximizer
• Analytical
• Responsibility

• Teacher
• Connector

• Chairman of the Board and CEO of the company.  Lead and serve through example.
• Live and promote Vetter Health Services (VHS') Mission, Vision and Values (MVV's)
• Support VHS facilities as they live out Vetter's MVV
• Provide opportunities and tools for VHS Leadership, their teams, and our facilities to be successful
• Dream of new designs and concepts for long-term care and rehabilitation facilities
• Visit VHS facilities, attend events and celebrations
• Respond to the daily inquiries and needs of others via personal conversation, written communication and by phone
• Participate in national and state health care associations
• Develop and maintain relationships with quality partners and state department team members that we do business with
• Be politically active and knowledgeable
• Reinvest in others by giving a hug, passing along knowledge, promoting education, being philanthropic through the Vetter Foundation and by simply caring
•  Live, laugh and love
•  Work hard; play hard

• Responsibility
• Achiever
• Command
• Connectedness
• Ideation

• Pioneer
• Creator

• Orientation and introduction to the mission of providing Dignity in Life to our elderly through Vetter Health Services and its network of facilities
• Teach, evangelize, educate and provide a practical living example of the VHS Mission, Vision and Values
• Collaborate with leadership to establish and pursue a strategic future focused vision for VHS
• Create a great place to work that allows people to do what they do best
• Nurture a work culture where people are engaged, feel valued, and are appreciated for their efforts
• Inspire people to reach for World Class results that enhance the VHS Quality Reputation, achieve the ultimate in Quality Care, add a "WOW" factor to Quality Life and uphold our commitment to being responsible stewards of our resources

• Maximizer
• Woo
• Adaptability
• Communication
• Futuristic

• Stimulator
• Pioneer

• Strategic
• Analytical
• Activator
• Futuristic
• Relator

• Creator
• Pioneer

• Support facilities in their people practices and procedures
• The overall negotiation, maintenance and education of the benefits programs
• Support facilities with their recruitment, orientation and retention needs
• Maintain and update people policies, team handbooks and job descriptions
• Support facilities with legal issues relating  to team members
• Provide coaching, mentoring and leadership for the Administrative Services Team

• Responsibility
• Maximizer
• Harmony
• Belief
• Relator

• Teacher
• Connector

• Represent, promote, and assist in performing all tasks necessary to achieve the organization's Mission, Vision, and Values
• Provide leadership, coaching and mentoring for the Financial Services Team
• Execute the financial strategy and ensure full transparency over the financial performance of the company
• Support and maintain corporate property/auto, Workers Compensation, and liability insurance coverage
• Accounts receivable management and support
• Corporate cash management and ensuring adequate cash flow to meet the organization's needs
• Establish and maintain strong relations with banking/lending institutions

• Achiever
• Responsibility
• Relator
• Learner
• Arranger

• Pioneer
• Equalizier

• Includer
• Maximizer
• Belief
• Harmony
• Developer

• Advisor
• Stimulator

• Support facilities in their people practices and procedures
• The overall negotiation, maintenance and education of the benefits programs
• Support facilities with their recruitment, orientation and retention needs
• Maintain and update people policies, team handbooks and job descriptions
• Support facilities with legal issues relating  to team members
• Provide coaching, mentoring and leadership for the Administrative Services Team

• Responsibility
• Maximizer
• Harmony
• Belief
• Relator

• Teacher
• Connector

• Websites
• Firespring Print Materials
• VSL Marketing Inventory Store
• Promotional items
• Graphic design
• Logos
• Facility display banners
• Conference materials
• Special projects
• New facility start-up materials
• Advertising
• Photography and videos
• Vetter Gives

Strengths:

• Responsibility
• Relator
• Achiever
• Strategic
• Discipline

Standout:

• Teacher
• Creator

• Office supply orders
• Assembly of conference books
• VHS Marketing Inventory
  • Mission, Vision & Values materials, Team Pledge, handbooks, greeting cards, Yes I Can materials, World Class Materials
• Clothing label orders
• Incoming and outgoing mail
• Shipping deliveries & distribution
• Phone backup
• Beverage set up for meetings
• Take Time To Care orders

• Harmony
• Consistency
• Responsibility
• Empathy
• Adaptability

• Provider
• Equalizer

• Prepare conference correspondence (invitations, registrations)
• Coordinate hotel reservations (sleeping rooms, meeting rooms)
• Coordinate meeting room set up, equipment needs, menus
• Coordinate travel needs (flights, shuttle service)
• Manage conference materials and notebooks
• Order and facilitate conference gifts
• Finalize conference items (authorize payments to hotel, vendors)

• Achiever
• Responsibility
• Deliberative
• Analytical
• Developer

• Stimulator
• Influencer

• Provide administrative support to the VHS Administrative Services Team
• Support audio visual equipment throughout the VHS Home Office
• Organize new Home Office team member employee orientation
• Backup to Guest Relations
• COBRA Administrator
• Facility benefit questions
• Blues enroll questions
• HR InTouch questions
• Vetternet questions
• VHS Scholarships
• Updating Criminal Background Check Authorization Form
• Maintain and update StrengthFinder results
• Maintaining and update the No Hire List
• President's Advisory Council (PAC) Secretary
• Member of the Vetter Foundation Golf Committee
• Create "WOW" experiences

• Empathy
• Maximizer
• Positivity
• Woo
• Communication

• Connector
• Teacher

• Exchange (Email)
• VetterNet Sharepoint
• Matrix
• Server maintenance
• Server backups
• IT Support Hotline direct support phone calls
• User and computer policies
• In the Loop
• Website filtering
• Antivirus
• Trace
• Purchase equipment
• PO system
• Sage (Facility Development TimeSheet Program)
• Vision Share (Financial Services Medicare Claim Software)

• Restorative
• Competition
• Woo
• Achiever
• Communication

• Equalizer
• Provider

• Manage the network in the home office and facilities – both wired and wireless
• Manage MDM (mobile device management) software for iPads, iPods, and android devices used by Dietary, Life Enrichment, Home Health, and Admissions.
• Develop and maintain Vetternet (SharePoint)
• Assist with Office 365 support including Outlook, Word, Excel, OneDrive.
• Corporate Compliance officer

• Adaptability
• Strategic
• Competition
• Ideation
• Context

• Influencer
• Provider

• Company communications and content development
• Social media strategy and management
• News media Relations
• Press Releases & Distribution
• Government relations
• Media Relations
• Press Releases & Distribution
•  

• Woo
• Communication
• Activator
• Positivity
• Arranger

• Creator
• Stimulator

• Deliberative
• Analytical
• Responsibility
• Strategic
• Relator

• Greet/welcome visitors
• Answer/route all incoming phone calls and questions
• Enter/manage employees vacation/ sick hours on Tadoc
• Reserve conference rooms/vehicle check out
• Support Home Office departments
• Assist with NetLearning
• Provide back up support to Shari Morrison, Talent Development Coordinator

• Maximizer
• Arranger
• Woo
• Belief
• Empathy

• Stimulator
• Provider

• Greet/welcome visitors
• Answer/route all incoming phone calls and questions
• Reserve conference rooms/vehicle check out
• Support Home Office departments
• Provide back up support to DaNita Naimoli, Marketing & Graphic Design Coordinator

• Maximizer
• Positivity
• Empathy
• Arranger
• Developer

• Influencer
• Provider

• Maximizer
• Analytical
• Focus
• Strategic
• Command

• Advisor
• Teacher

• Hardware software support 
• Desktop PC Laptop PC Tablet Kiosk Printer repair
• PC Lifecycle replacement
• IT Support hotline direct support phone calls
• Inventory management warranty management
• Electronic charting implementation conversion
• Wireless networking implementation support

• Consistency
• Achiever
• Responsibility
• Harmony
• Deliberative

• Creator
• Provider

• Responsible for Team Member training initiatives such as general orientation, mentoring program, Take Time to Care, etc.
• Vetter Health Services Netlearning champion and trainer
• Member of the Academic Committee for Excellence
• Serves as the academic coordinator of major conferences

• Woo
• Positivity
• Communication
• Achiever
• Learner

• Stimulator
• Advisor

• Includer
• Maximizer
• Belief
• Harmony
• Developer

• Advisor
• Stimulator

1. Achiever
2. Focus
3. Responsibility
4. Arranger
5. Consistency

1. Equalizer
2. Creator

• Capital improvements: cosmetic improvements to include finishes, furniture, accessories, cubicles, bedspreads and window treatments
• Interior design:  new construction
• New project set-up: interior focus
• Interiors master planning: ongoing facility improvements

• Achiever
• Maximizer
• Responsibility
• Arranger
• Positivity

• Creator
• Stimulator

• Support maintenance in their everyday duties to maintain World Class communities
• Life Safety compliance

• Significance
• Command
• Responsibility
• Futuristic
• Achiever

• Housekeeping
• Laundry chemicals
• Equipment and procedures

• Includer
• Adaptability
• Harmony
• Consistency
• Strategic

• Provider
• Connector

• Capital improvement project coordination
• Small project construction management
• Construction quality assurance
• Construction cost containment

• Achiever
• Belief
• Responsibility
• Arranger
• Consistency

• Stimulator
• Creator

• Represent, promote, and assist in performing all tasks necessary to achieve the organization's Mission, Vision, and Values
• Provide leadership, coaching and mentoring for the Financial Services Team
• Execute the financial strategy and ensure full transparency over the financial performance of the company
• Support and maintain corporate property/auto, Workers Compensation, and liability insurance coverage
• Accounts receivable management and support
• Corporate cash management and ensuring adequate cash flow to meet the organization's needs
• Establish and maintain strong relations with banking/lending institutions

• Achiever
• Responsibility
• Relator
• Learner
• Arranger

• Pioneer
• Equalizier

• Financial statements
• Budgets
• Excel
• Accounts Payable
• Income taxes
• Payroll
• Time clock
• Accounts Receivable
• Corporate accounting
• Anything else involving numbers

• Restorative
• Achiever
• Strategic
• Context
• Input

• Connector
• Pioneer

• VHS payroll
• Provide support for facility payrolls (KRONOS,  Custom Computing, Benefit Focus, AUL)
• Provide payroll Automatic Clearing House (ACH)  files to Pinnacle Bank and AUL
• Quarterly payroll taxes
• Backup for cash management/transfers/accounts payable
• Review accounting of all payroll related expenses on the financials

• Deliberative
• Responsibility
• Input
• Connectedness
• Harmony

• Pioneer
• Stimulator

• Census Reporting
• Provide A/P Support to all facilities
• New Vendor Setups
• Provide ADP Support to all facilities
• Back up to A/P and Payroll Team Members

• Achiever
• Empathy
• Competition
• Deliberative
• Restorative

• Insurance Recredentialing
• Trainer

• Achiever
• Responsibility
• Relator
• Developer
• Restorative

• Medicaid billing
• Medicare billing
• Medicare Advantage insurance billing
• Coinsurance billing and follow up with insurance companies
• Assist office managers with various issues concerning Medicare/Medicaid/insurance/accounting
• Preparation of Past Due Reports
• Prepare quarterly credit balance reports for Wisconsin Physicians Service
•  

• Responsibility
• Discipline
• Achiever
• Relator
• Woo

• Medicaid billing
• Medicare billing
• Medicare Advantage insurance billing
• Coinsurance billing and follow up with insurance companies
• Assist office managers with various issues concerning Medicare/Medicaid/insurance/accounting
• Preparation of Past Due Reports
• Prepare quarterly credit balance reports for Wisconsin Physicians Service

• Empathy
• Developer
• Harmony
• Adaptability
• Relator

• Medicaid billing
• Medicare billing
• Medicare Advantage insurance billing
• Coinsurance billing and follow up with insurance companies
• Assist office managers with various issues concerning Medicare/Medicaid/insurance/accounting
• Preparation of Past Due Reports
• Prepare quarterly credit balance reports for Wisconsin Physicians Service

• Achiever
• Discipline
• Consistency
• Harmony
• Responsibility

• Connector
• Pioneer

• Achiever
• Individualization
• Developer
• Relator
• Competition

• Connector
• Influencer

• Adaptability
• Harmony
• Context
• Empathy
• Intellection

• Connector
• Creator

• Initial and on-going orientation, mentoring, growth and development for DONs and facility leadership nurses
• Work with the Operations Team to continually update the operating standards
• Provide facilities with any assistance related to clinical questions

• Individualization
• Responsibility
• Relator
• Achiever
• Learner

• Advisor
• Stimulator

• Admissions process and paperwork
• Resident rights
• Psychosocial support for resident and family
• Resident and family relations
• Abuse and neglect/Elder Justice Act
• Hospice support and grief resources
• Non-pharmacological interventions
• Discharge planning

• Relator
• Maximizer
• Responsibility
• Developer
• Communication

• Creator
• Equalizer

• Assisted Living Operational Support
• Independent Living Operational Support
• Hospitality and Customer Service
• Resident and Family Satisfaction Surveys

• Strategic
• Focus
• Positivity
• Achiever
• Discipline

• Assessment/Documentation
• Effective Programming/Planning
• Implementation
• Evaluation
• Non-pharmalogical Interventions
• Dementia Education
• Buddies Forever Coach
• IN2L
• LifeLoop Consult

• Empathy
• Woo
• Developer
• Harmony
• Communication

• Provider
• Creator

• Initial and on-going orientation, mentoring, growth and development for DONs and facility leadership nurses
• Work with the Operations Team to continually update the operating standards
• Provide facilities with any assistance related to clinical questions

• Individualization
• Deliberative
• Analytical
• Relator
• Achiever

• Influencer
• Stimulator

• Woo
• Includer
• Communication
• Achiever
• Responsiblity

• Provide administrative support to the VHS Operations Team
• Provide support to facilities as needed

• Harmony
• Consistency
• Includer
• Achiever
• Responsibility

• Pioneer
• Creator

• Support for Dietary Teams in providing good food and good service to the residents
• Registered Dietitian
• Possess clinical skills and extensive background with the regulations including the food code
• Assist facility teams with budget, staffing, workflow, food product/preparation, customer service and clinical questions

• Responsibility
• Relator
• Deliberative
• Analytical
• Arranger

• Provider
• Teacher

• Initial and on-going orientation, mentoring, growth and development for DONs and facility leadership nurses
• Work with the Operations Team to continually update the operating standards
• Provide facilities with any assistance related to clinical questions

• Strategic
• Responsibility
• Learner
• Communication
• Achiever

• Connector
• Equalizer

• Admissions process and paperwork
• Resident rights
• Psychosocial support for resident and family
• Resident and family relations
• Abuse and neglect/Elder Justice Act
• Hospice support and grief resources
• Non-pharmacological interventions
• Discharge planning

• Achiever
• Belief
• Responsibility
• Consistency
• Connectedness

• Provider
• Influencer

• Initial and on-going orientation, mentoring, growth and development for DONs and facility leadership nurses
• Work with the Operations Team to continually update the operating standards
• Provide facilities with any assistance related to clinical questions

• Responsibility
• Analytical
• Achiever
• Focus
• Deliberative

• Advisor
• Creator

• Learner
• Achiever
• Competition
• Intellection
• Individualization

• Restorative
• Responsibility
• Analytical
• Belief
• Learner

1. Responsibility
2. Positivity
3. Consistency
4. Belief
5. Learner

1. Pioneer
2. Provider